Understanding the key terms and concepts used in our Digital Maturity Assessment.
The level of an organisation's readiness and capability to leverage digital technologies and processes to achieve its business objectives. It encompasses technology adoption, digital skills, and organisational culture.
Businesses that fall within specific size criteria based on their number of employees, annual turnover, or total assets. These enterprises form the backbone of many economies and are crucial for economic development.
The process of using digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements.
An organisation's preparedness to adopt and implement digital technologies, including having the necessary infrastructure, skills, and cultural mindset.
The combination of technology, skills, and processes that enable an organisation to operate effectively in a digital environment.
The practice of implementing digital technologies and processes in an environmentally sustainable way, minimising carbon footprint and promoting eco-friendly business practices.
An organisation's visibility and engagement across digital channels, including websites, social media, and online marketplaces.
The practice of protecting systems, networks, and programmes from digital attacks, unauthorised access, and data breaches.